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FAQs

Ordering

Can I cancel my order?

If you've placed an order and had a change of heart, please contact us as soon as possible. We'll do everything we can to stop it before it ships — but if the order has already been fulfilled and is on its way to you, we're unable to cancel at that point. In that case, simply return the item to us once it arrives.

What if I want to speak to someone?

Contact us here with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

Yes, we ship across the UK and Europe. For orders outside these regions, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

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